HZHesam Zaeri
Open to IT Manager roles · Metro Vancouver

Hesam Zaeri

IT Manager & Systems Administrator

I build IT departments that run on clear process. 15+ years across Iran, the UAE, the USA and Canada, from leading a team of 10 to running Microsoft 365 for Canadian businesses, and I show my work in a public hands-on lab.

Portrait of Hesam Zaeri
15+years in IT
10IT staff led
~300employees supported
5Canadian clients today
115KLinkedIn post impressions
Featured project · Hands-on lab

I don't just manage it. I build it.

m365-admin-lab is a complete Microsoft 365 environment I am building from zero for Northwind Glass, a fictional manufacturer. Every module is scripted, documented and committed to a public repository. Pick a module to see what it covers and which skills it proves.

50users
2offices
7build modules
1public GitLab repository
m365-admin-lab · Northwind Glass tenant GitLab ↗
Overview

How the environment fits together

In progressScripts, notes and redacted screenshots are committed as each module is completed. Home lab on a trial tenant; no client data.
Selected work

Projects I led and delivered

Mahsan Co.2022 – 2025Led

Built the IT department of a 300-person company

Challenge
IT requests had no single entry point and no defined roles or process.
What I did
Designed the team structure and roles, launched a ticketing system, and put ITIL practices in place for incidents, requests and changes.
Scale
Led 10 specialists running network, server, backup and end-user services for about 300 employees.
  1. 1
    StructureTeam roles
  2. 2
    TicketingOne entry point
  3. 3
    ITILIncident · Request · Change
  4. 4
    Team of 10Specialists
  5. ✓
    ~300 usersServed
ITIL 4Service deskTeam leadershipHyper-VVeeamFortiGate
Soluvia · my practicePresentIndependent

IT services for six businesses in Canada and the US

Clients
Five in Metro Vancouver: a glass manufacturer, a construction company, an aesthetic clinic, a notary office and an e-commerce business. One in the US for website work and consulting.
What I do
Microsoft 365 administration, ERP support, websites and day-to-day IT operations.
Microsoft 365Odoo ERPWordPressCanadian clients
Microsoft 365Configured

Microsoft 365 and Intune across four domains

What I did
Configured a complete tenant end to end with four email domains: users, groups, Exchange Online, and device management with Intune.
Exchange OnlineEntra IDIntuneMulti-domain
monday.comBuilt

ERP and CRM on monday.com

What I did
Designed and launched both an ERP and a CRM on one platform, from structure and planning to daily use.
monday.comERPCRMAutomation
Kharazmi University2019 – 2022Infrastructure

Campus network across 12 buildings

What I did
Network and systems infrastructure for a 12-building campus: core, distribution and access switching, with monitoring and documentation.
CiscoPRTGZabbixNetBox
Experience

Career timeline

Skills

Skills, each with evidence

Every skill below points to where I have used it.

IT leadership & service management

ITIL 4Service deskTeam leadershipProcess design
EvidenceBuilt and led a 10-person IT team at Mahsan Co.; ITIL 4 Foundation.

Microsoft 365 & identity

Exchange OnlineEntra IDIntuneDefenderPurview
EvidenceFour-domain tenant; Soluvia clients; lab modules 01–07.

Networking & security

Cisco switchingFortiGateNetBoxConditional Access
Evidence12-building campus at Kharazmi; book on intrusion detection; lab module 04.

Servers, backup & monitoring

Hyper-VDFSRDSVeeamZabbixPRTG
EvidenceInfrastructure at Mahsan Co. and Kharazmi University.

Business systems

Odoo ERPmonday.com ERP & CRMWordPress
EvidenceERP and CRM build on monday.com; ERP support for Soluvia clients.

Automation & scripting

PowerShellMicrosoft GraphKQLPower AutomateZapier
EvidenceScripted lab build in m365-admin-lab.
Credentials

Education, certifications and community

MSc
Master's degreeComputer Engineering
BSc
Bachelor's degreeComputer Engineering, Software
ITIL
ITIL 4 FoundationIT service management
AZ
Azure FundamentalsMicrosoft AZ-900
AWS
AWS Cloud PractitionerAmazon Web Services
BOOK
Published authorNetwork intrusion detection systems
TALK
Speaker, OWASP Vancouver 2026Application security community
DEA
Research co-authorData envelopment analysis
114,678
LinkedIn post impressions

“Building a Security Culture, Not Just Security Tools”

Turning CISSP and ISO 27001 principles into everyday IT practice through structured templates and clear processes.

591 reactions138 reposts28 commentsView my LinkedIn ↗
Contact

Let's talk about your IT team.

Open to IT Manager and Systems Administrator roles in Metro Vancouver. Résumé available on request.